Last Updated: May 15, 2025
At Vrontela Luxury Hotel & Casino ("Vrontela," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or stay at one of our locations.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Information We Collect
1.1 Personal Information
We may gather personal information that you give us directly when you:
Make a reservation or book a stay
- Register for a casino loyalty program
- Complete forms on our website
- Subscribe to our newsletter
- Participate in promotions or surveys
- Contact our customer service
We may gather the following sorts of personal information:
- Name, email address, postal address, phone number
- Payment information and billing address
- Date of birth and government-issued identification (for casino and hotel check-in purposes)
- Reservation preferences and special requests
- Gaming preferences and history (for casino guests)
1.2 Information Collected Automatically
When you use our website, we may automatically gather information about your device and behavior, such as:
- IP address, browser type, operating system
- Referring and exit pages
- Date and time stamps
2. How We Use Your Information
We may use the information we gather for a number of purposes, including:
- Process and manage your reservations and stays
- Provide and maintain our services
- Process payments and billing
- Administer casino loyalty programs and gaming activities
- Communicate with you about your reservations, requests, and inquiries
- Send you promotional communications, if you've agreed to receive them.
- Personalize and improve your experience
- Monitor and analyze usage patterns and trends
- Protect against, identify, and prevent fraudulent and unlawful actions.
Comply with legal duties, and enforce our terms and rules.
3. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors and service providers provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting.
- Affiliated Properties: Our affiliated hotels and casinos to facilitate reservations and provide services.
- Legal Requirements:Comply with all applicable laws, regulations, legal processes, and government requests.
4. Cookie Policy
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
We use the following types of cookies:
- Essential Cookies: Must for the website to function properly.
- Preference Cookies: Remember your preferences and settings.
5. Contact Us
If you have any questions or complaints regarding our Privacy Policy or our privacy practices, please contact us at: